When you place a order with us, you will receive a confirmation e-mail immediately to advise we have your order in our system. We aim to ship all orders within 5 days but during a sale period this may be longer.
We work with DPD to ensure that every order reaches you in one piece. As the UK’s leading parcel delivery brand, DPD will ensure you are kept up to date with the process of your order, with SMS text message and email confirmations every step of the way, and estimated delivery times to make sure everything is as convenient for you as possible.
SMS text message and email notification at the time of dispatch.
Tracking details, including real-time tracking on a map, with estimated time of arrival.
SMS text message and email confirmation if you’re not home at the time of delivery.
SMS text message and email notification on the morning of delivery, providing a one-hour time slot for convenience.
SMS text message and email confirmation, with photographic evidence, showing the safe place where your order has been left – if requested.
During the delivery, you can change your delivery date, request a safe place, upgrade your delivery, arrange for your parcel to be left with a neighbour, or select a DPD pick-up shop.
If, for any reason, you have problems with tracking your parcel or arranging any of the above, please don't hesitate to contact us and we'll update your delivery for you.
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